Original, Always
At Aellora, authenticity is one of the most important parts of our customer promise.
We understand that customers buying perfumes online often worry about fake products, copied packaging, damaged boxes, missing seals, or unclear sourcing. That is why we keep our authenticity process careful and transparent.
Aellora does not support fake, duplicate, or copied perfumes.
Quick Summary
- Aellora aims to offer original perfumes through trusted sourcing channels.
- Products are checked before dispatch for packaging, seal condition where applicable, labels, leakage, and visible damage.
- Every eligible order includes invoice support.
Our Sourcing Approach
Aellora aims to source perfumes through trusted suppliers, verified trade channels, distributors, importers, and reliable partners.
Where products are from third-party fragrance brands, the brand names, logos, and trademarks belong to their respective owners. Aellora does not claim official brand ownership, sponsorship, or endorsement unless clearly mentioned.
Our role is to make original perfumes available to customers through a trusted online shopping experience.
What We Check Before Dispatch
Before shipping an order, our team checks the product condition carefully.
Depending on the product and brand, this may include:
- Outer packaging condition
- Seal condition, where applicable
- Bottle condition
- Batch details, where available
- Importer or distributor label, where applicable
- MRP label, where applicable
- Leakage or visible damage
- Product match with the customer’s order
These checks help us reduce the risk of wrong, damaged, or suspicious products being shipped.
Invoice Support
Every eligible order includes an invoice or tax invoice, depending on the product, seller setup, and applicable billing requirements.
If you need a copy of your invoice, you can contact us at contact@aellora.in with your order number.
What Customers Should Check After Receiving the Order
When you receive your perfume order, we recommend checking the parcel and product before using it.
Please check:
- Product name and size
- Outer box condition
- Bottle condition
- Seal condition, if the product is sold sealed
- Importer label, if applicable
- Leakage or breakage
- Whether the item matches your order
If anything looks incorrect, please contact us before using or opening the product further.
If You Have an Authenticity Concern
If you feel there is an issue with the product you received, contact us at contact@aellora.in within 72 hours after receiving the order.
The receiving date and time will be verified using the courier tracking ID and the delivery status shown by the courier partner.
Please include:
- Order number
- Clear photos of the outer box
- Clear photos of the bottle
- Photos of batch details, importer label, and MRP label, where available
- Unboxing video, wherever possible
- A short explanation of the concern
Our team will review your concern and guide you with the next steps.
Important Note
Perfume packaging can sometimes vary by batch, region, importer, brand update, or manufacturing year. Minor packaging differences do not always mean a product is not original.
However, if there is a genuine issue, Aellora will review it seriously and support you according to our policy.