Honest Reviews
At Aellora, customer reviews help perfume lovers make better shopping decisions.
Perfume is personal, and every customer may experience a fragrance differently. Reviews help others understand the scent profile, packaging, delivery experience, longevity, projection, gifting suitability, and overall shopping experience.
This policy explains how Aellora collects, moderates, and displays reviews.
Quick Summary
- Aellora may collect reviews from customers who purchase from us.
- Reviews may include product, delivery, packaging, and service feedback.
- Verified buyer labels may be used where possible.
- Negative reviews are not removed only because they are negative.
- Reviews may be moderated for abuse, spam, fake claims, or irrelevant content.
- Perfume experience may vary from person to person.
Who Can Leave a Review
Customers who purchase from Aellora may be invited to leave a review after receiving their order.
Reviews may include feedback about:
- Product experience
- Fragrance profile
- Packaging
- Delivery
- Customer support
- Overall shopping experience
Verified Buyer Reviews
Where possible, Aellora may mark reviews from customers who have purchased the product as verified buyer reviews.
Verified buyer labels help customers understand that the review is connected to an actual purchase.
Review Moderation
Aellora may moderate reviews before publishing to keep the website helpful, respectful, and safe for all customers.
We may choose not to publish or may remove reviews that include:
- Abusive language
- Hate speech
- Personal attacks
- Spam
- Fake or misleading claims
- Private information
- Irrelevant content
- Competitor promotion
- Content unrelated to the product or order experience
Negative Reviews
Aellora does not remove a review only because it is negative.
A genuine negative review may be published if it is respectful, relevant, and based on the customer’s real experience.
We believe honest feedback helps us improve.
Incentivized Reviews
If Aellora offers any reward, discount, or benefit in exchange for a review, we aim to disclose it clearly where required.
Customers should always share their honest experience.
Perfume Experience May Vary
Fragrance experience can vary from person to person. A perfume may smell different depending on:
- Skin type
- Body chemistry
- Weather
- Temperature
- Humidity
- Application method
- Storage condition
A review reflects one customer’s personal experience and may not be the same for every buyer.
Reporting a Review Concern
If you believe a review is fake, misleading, offensive, or violates this policy, contact us at contact@aellora.in.
Please include the product name, review details, and reason for reporting.