Delivered with Care
Aellora ships perfume orders across serviceable locations in India through trusted courier partners.
This page explains how order processing, free shipping, delivery timelines, tracking, delivery delays, failed delivery, and damaged parcel support work.
Quick Summary
- Aellora offers free shipping on all products.
- Orders are usually processed within 1 to 2 business days.
- Most orders are delivered within 3 to 7 business days after dispatch.
- Remote locations may take 7 to 10 business days after dispatch.
- Tracking details are shared after dispatch.
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Customers should begin recording before opening the parcel and continue recording the complete unboxing process in one continuous clip.
Free Shipping
Aellora offers free shipping on all products across serviceable locations in India.
There are no standard shipping charges on product orders unless clearly mentioned otherwise during a special case or future policy update.
Order Processing Time
Once your order is placed successfully, our team checks the order, payment status, product availability, product condition, and shipping details.
Orders are usually processed within 1 to 2 business days.
Processing may take longer during:
- Sale periods
- Public holidays
- High order volume
- Address verification
- Payment confirmation delay
- Product availability checks
- Quality checks before dispatch
Delivery Timeline
Estimated delivery timelines depend on your location and courier serviceability.
Typical delivery timeline:
| Location Type | Estimated Timeline |
|---|---|
| Most serviceable locations | 3 to 7 business days after dispatch |
| Remote locations | 7 to 10 business days after dispatch |
These timelines are estimates and may vary due to courier delays, weather, holidays, local restrictions, incorrect address details, or serviceability limitations.
Courier Partners
We ship orders through trusted courier and logistics partners. The courier partner may vary depending on your location, shipment type, product availability, and serviceability.
Courier partner details and tracking information will be shared once the order is shipped.
Order Tracking
Once your order is dispatched, you will receive tracking details by email, SMS, or WhatsApp, depending on the contact information provided at checkout.
You can track your order using the tracking link shared with you or by visiting our Track Your Order page.
Address Changes
If you need to change your delivery address, contact us as soon as possible at contact@aellora.in.
Address changes may not be possible once the order has been packed, shipped, or handed over to the courier partner.
Please make sure your address, phone number, and pincode are correct before placing the order.
Failed Delivery
A delivery may fail if:
- The address is incorrect
- The phone number is unreachable
- The customer is unavailable
- The location is not serviceable
- The customer refuses delivery
- The courier is unable to access the location
If delivery fails, the courier may attempt delivery again depending on their policy. If the parcel is returned to us, our team will review the order and guide the customer with the next step.
Damaged Parcel at Delivery
If the outer package looks badly damaged, opened, wet, leaking, or tampered with, please refuse delivery where possible and contact Aellora immediately.
The receiving date and time will be verified using the courier tracking ID and the delivery status shown by the courier partner.
Delivery Support
For shipping or delivery help, contact:
Email: contact@aellora.in
Phone / WhatsApp: 7208822916
Porta: Tracking Portal — Check the status of order
Required Detail: Order ID, Phone Number & Email Address.